WARRANTY, TERMS AND CONDITIONS of SALE, PROBLEM RESOLUTION and PRIVACY STATEMENT,
WARRANTY AND TERMS AND CONDITIONS OF SALE
We warrant everything we sell
to be free from defects in materials and workmanship. Performance guarantees are from the manufacturers only. Customers should ask about durability and performance expectations before purchasing. Unless the manufacturer states otherwise, customers should expect colors to fade when exposed to sunlight and repeated washing. Customers should expect cotton and cotton blend garments to shrink over time with repeated washing. Chlorine bleach can damage embroidery threads. When using bleach, read and follow the bleach manufacturer’s directions. Customers should turn embroidered garments inside out before washing to avoid the embroidery threads abrading or snagging. Sensitive fabrics such as silk, silk blend and mercerized fabrics should be removed from the dryer while still damp and laid on a clean, absorbent, flat surface to maintain their shape while they finish drying. We recommend customers not put a wet garment on a hanger. Doing so risks stretching and can result in a misshapen garment. Read and follow laundry instructions.We will replace any defective items
at our expense, including S&H, or we will rebate to the customer the cost of the defective item or items, including proportional S&H, at our option. Replacement or rebate is our only obligation in such cases where a customer is unsatisfied with our service or products. An order is considered complete if 95% of the items in that order are satisfactory. In the case of a short order, we will credit the customer any overpayments including proportional S&H charges. We will not charge for defective items.NOTE: Customers should be aware that up to 5% of items can be unsatisfactory due to defects or mistakes. That is the nature of high volume production. The national average is said by some to be 8%. We will make every effort to insure we deliver high quality goods and decoration and that our customers are satisfied with their order and our service. We encourage customers to consider adding a few extra items to their order if it is critical they have a definite number of sizes, colors or styles. It is better to have a few extra than not enough.
We will confirm all orders by telephone and or e-mail before we submit them to our suppliers and decorators. Delivery is within 2 to 3 weeks in most cases however, because the delivery system is beyond our control, we cannot guarantee delivery dates. We require a 50% deposit for all credit card orders and 100% payment in advance for all orders paid by check. We will not submit the order until checks are cleared. We will not charge credit cards for the balance of any payments until the completed order is shipped to the customer. If an order is refused for delivery by the customer we will consider decorated items salvage and we will dispose of them at the customers expense after 30 days. The thirty days begins when the shipping company (usually UPS, FedEx or US Post Office) advises us they attempted to deliver the order or left notice of attempted delivery. We charge a 20% restocking fee plus S&H for cancelled orders as long as the items have not been decorated and are returnable according to the supplier. Decorated items cannot be returned for credit. In the event that legal action is required to collect debts or money owed to us by the customer, the customer agrees to pay all appropriate and normal legal and collection expenses we incur.
PROBLEM RESOLUTION
In the event a customer is not satisfied with our service or any item bought from us and paid for, they must contact Jack Fuller via e-mail at jack@eta1.com. Customers may also notify us by mail at Executive Team Apparel, 5050 Burlington Dr, Boise, Idaho 83704 or call us by telephone at 208-378-1339. We prefer an e-mail at the earliest discovery of a problem so that we may immediately begin to the resolve it.
PRIVACY STATEMENT
We will not give, sell or in any way provide private customer information to third parties without the customer’s written permission. We do not keep credit card information on file without the customers express permission beyond what is necessary to complete the transaction. Information we keep on file is only that necessary to complete the transaction such as business name, address, telephone numbers, e-mail addresses, fax numbers and contact person/people names. We will normally keep the details of the transaction such as model identification, quantities, item descriptions, sizes, dates of purchases and payment methods. Last updated May 7, 2007